ISO 21001: 2018 Educational Organizations Management System

ISO 21001: 2018 Educational Organizations Management System

ISO 21001: 2018 is the first International Management System Standard. ISO 21001 provides a common management tool for organizations providing educational products and services capable of meeting learners and other beneficiaries requirements

  • Focuses on the management systems of educational organizations as well as the impact of these on learners and other relevant interested parties.
  • Can be implemented along with other standards/documents.

ISO 21001: 2018 Educational Organization Managemet System

  • Applies to any organization that uses a curriculum for the development of competence, irrespective of type, size, or method of delivery.
  • ISO 21001 aims to standardize or priorities the education management system.
  • ISO 21001 is based on ISO 9001 Quality Management System, but it provides a specific framework for educational organizations
  • It intends to help educational providers meet student’s requirements and needs.
  • Enhance the specification of their learners by improving the educational processes.

Why is an ISO Standard Important for the Education Sector?

ISO 21001 focuses on the specific interaction between an educational organization, the learner, and other customers. Current educational processes are becoming increasingly focused on co-creation where the traditional customer-supplier relationship is refined into a collaborative partnership. This standard will give guidance on how to deliver quality in this challenging new environment.

What are the Benefits of ISO 21001: 2018?

  • Better alignment of educational mission, vision, objectives, and action plans
  • Inclusive and equitable quality education for all
  • Promotion of self-learning and lifelong learning opportunities
  • More personalized learning and effective response to special educational needs
  • Consistent processes and evaluation tools to demonstrate increased effectiveness and efficiency.
  • Increased credibility of the educational organization
  • Recognized means to enable organizations to demonstrate commitment to education management practices in the most effective manner
  • A benchmark and model for improvement
  • Widened participation of interested parties
  • Stimulation of excellence and innovation.

What are the requirements ISO 21001: 2018?

3 High-Level Requirements

  1. An educational organization shall focus on using a curriculum that enables the development of proficiency by the way of teaching, learning, or research, irrespective of the nature, scale, or procedure of implementation.
  2. Demonstrate its potential to work on the gradual development of proficiency by the way of teaching, training, learning, and research.
  3. Enhance the satisfaction of the learners i.e. the pupils and other beneficiaries, staff or personnel.

Clauses of ISO 21001: 2018

Context of the Organization

  • Understanding the external and internal challenges, both positive and negative – Competition, market condition, cultural, Social, Political, Economic, and Environmental Factors.
  • Expressed through documented information such as mission or vision statement.
  • Understanding the needs and expectations of interested parties.


  • Being accountable for the effectiveness of EOMS
  • To establish EOMS policy and objectives
  • Ensuring availability of resources
  • Evolving strategic plan for the organization
  • Engaging, directing, and supporting persons contributing to EOMS
  • Considering principles of social responsibility.


  • The top management shall establish, review and maintain an EOMS policy in line with the mission, vision, values, and philosophy of the institution.
  • It showcases its support and commitment towards continual improvement with the fulfilment of social responsibility
  • The policy shall be communicated, understood, and applied within the organization.
  • Role, responsibilities, and authorities are to be communicated
  • To evidence how organizational communication is managed
  • To ensure that the policy is understood and implemented all the concerned
  • To ensure that integrity is maintained when changes in EOMS are planned and implemented.


  • While planning shall determine all the internal and external issues, requirements, and the opportunities
  • To ensure whether it gives achieved outcomes, enhance desirable results, reduce undesired effects and achieve continual improvement
  • To address these risks and opportunities
  • To integrate the above, implement, and evaluate its effectiveness
  • This shall be continually monitored, communicated, and appropriately updated.
  • The organization shall determine and outline, what will be done? what resources will be required? when it will be completed? and how the outcomes/results will be evaluated?
  • There shall also be planning for changes.


Human Resource – Includes teaching and non-staff (Recruitment Criteria) volunteers and contributors to the organization.

Facilities – Buildings, playfields hardware, software, utilities, learning resources, rest and recreations, rewards and recognition, physical factors, work-life balance, etc.

Faculty Empowerment Initiatives – Participation in symposiums and conferences, Higher studies, Merits Rating, Special Training, etc.


The organization shall determine the internal and external communication with reference to EOMS;

  • On what it will Communicate?
  • Why Communicate?
  • When to Communicate?
  • With whom to Communicate?
  • How to Communicate?
  • Who should Communicate?
  • Communication Includes;
  • Organization policy and strategic plan
  • Curriculum design, development & delivery
  • Inquiries, application, prospectus, newsletter, magazine, advertisement, annual report, etc.
  • Students performance data, results, grievance
  • Feedback from interested parties.
  • This shall be at planned intervals
  • To monitor its implementation
  • To improve upon the communication plan
  • Using social media, a source of communication.


  • The organization shall plan, implement and control all its processes to meet the requirements of EOMS
  • At the planning stage, requirements, source, and criteria for the process are to be determined
  • When planned for changes, to predict the consequences of unintended changes
  • Operational planning includes learning outcomes, learning environment, teaching method, assessment, improvement methods, and support services.
  • Operational planning also includes additional requirements for special needs education, like a slow learner, visually impaired, etc.,
  • Planning should aim to meet the demands and developments of international
  • It also should have a focus on applicable health, safety, and environmental requirements.
  • Professional qualification and professional experience, skills, ICT requirements shall also be the focus at the planning stage,
  • Design and development of curriculum shall be evidence-based, students centric and shall be subject to change, in time of need.
  • There shall be periodic reviews, checks, and balances to ensure that the intended results are met with
  • We must ensure that the learning outcomes are specific, consistent, relaxant and time-bound
  • Learners should take active participation in the learning process
  • Feedback on the learning process shall be obtained and assessed on a periodical basis.
  • process of student’s admission shall be uniform, transparent and shall align with university regulations,
  • Learners are to be informed to refrain from malpractices and plagiarism
  • Learners are to be informed on results of assessment made and shall have the right to appeal lodge grievance and ratification
  • Faculty shall employ differentiated teaching strategies for special needs of education and through tutor ward and mentorship.

Performance Evaluation

  • process of student’s admission shall be uniform, transparent and shall align with university regulations,
  • Learners are to be informed to refrain from malpractices and plagiarism
  • Learners are to be informed on results of assessment made and shall have the right to appeal lodge grievance and ratification
  • Faculty shall employ differentiated teaching strategies for special needs of education and through tutor ward and mentorship.
  • The organization hall determine what needs to monitor and measured and when,
  • The organization shall establish and communicate the methods for handling complaints and appeals to all interested parties.
  • It should also investigate, communicate the decision to close the complaints and appeals
  • Confidentiality shall be maintained, whenever necessary.
  • Feedback shall be obtained from all interested parties and be properly analyzed
  • The feedback shall be utilized for the purpose of improvement of EOMS
  • The organization shall conduct an internal audit at planned intervals – for us once in a semester
  • The internal audit shall be identified and the audits shall be conducted impartiality in a free and fair Manner
  • Auditors should focus on for opportunities correction and corrective actions without undue delay,
  • An Auditor shall not audit his/her own Dept./Work
  • Management Review meetings shall be conducted at planned intervals, twice in a year in a structured way.
  • All their EOMS activities shall be measurable and the outcome shall be taken as a source for further improvement.


  • The organization shall review, react, correct the non-conformity without delay
  • To determine if similar non-conformity that may likely exist in other areas of the process as well
  • To ensure the effectiveness of corrective actions taken by making changes to the EOMS, if necessary.
  • The organization shall continually improve the suitability, adequacy, and effectiveness of EOMS through research and best practices.
  • Result analysis, Remedial classes, Tutor ward system, Management Review, Internal Audits, etc., are some key areas where improvements can be established.

Why Choose TUV Austria Bureau of Inspection & Certification For Implementing ISO 21001 Requirements

Some of the leading international accreditation bodies have awarded TUV Austria Bureau of Inspection & Certification with the accreditation to offer certification to a vast range of industry sectors. For certification services, TUV Austria BIC is the preferred brand across multiple industry sectors.

Local Regulatory authorities like The Pakistan National Accreditation Council (PNAC)The Pakistan Engineering Council (PEC) also recognizes TUV Austria Bureau of Inspection & Certification as a leading certification and inspection body in Pakistan. TUV Austria BIC has earned global respect instead of its approach and service quality through its highly trained and experienced Consultants. Our professional auditors work with clients to guarantee that the requirements are successfully maintained and continuously improved to be up to customers’ expectations and the law.

In Addition, to ISO 21001: 2018 audits we also offer a range of complimentary services:


Why ISO 21001:2018

A Critical and continuous need for educational organizations to evaluate the degree to which they meet the requirements of learners and other beneficiaries, as well as other relevant interested parties.

What are the objectives of ISO 21001:2018?

  • Understand the operation of a Management System for Educational Organizations (EOMS) based on ISO 21001.
  • Acknowledge the correlation between ISO 21001, ISO 9001, and other standards and regulatory frameworks.

Is ISO 21001: 2018 is compatible with ISO 9001?

Yes, ISO 21001: 2018 is very much similar to ISO 9001 focuses on client satisfaction, Hence, this is compatible with ISO 9001.

Where is ISO 21001: 2018 Not Applicable?

ISO 21001: 2018 EOMS Standard does not apply to organizations that are involved in only the production or manufacturing of educational products such as stationery manufactures, book publication houses, booksellers, and printing presses.

Who can avail ISO 21001?

Educational Organizations & Professional Training Institutes

  • School
  • College
  • Institutes

What are the focus points to implement ISO 21001: 2018?

  • Streamlining and Standardizing the educational needs
  • Formulating Quality Policy and Objectives
  • Documentation Review and Gap Analysis
  • Management Information system
  • Performance and sustainability.

What are the implementation phases of ISO 21001: 2018?

  1. Initial visits and review of the existing system
  2. Gap Analysis and planning for the documentation
  3. Training and Handholding/support for implementation
  4. Internal audit for verification of implemented system
  5. Certification Audit
  6. Rewarding the Certification to the organization.

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