Impartiality Policy

Impartiality Policy

TUV Austria (BIC) is the legal entity responsible for certification activities related to different schemes.

TUV Austria (BIC), its Top Management, Managers, and Staff fully understand the importance of impartiality in undertaking its Certification Activities. Therefore, TUV Austria will ensure that in all its dealings with clients or potential clients, all employees or other personnel will remain impartial and do not allow commercial, financial, or other pressures to compromise impartiality; this will also maintain under their contracts and appointment letters. Accordingly, the following principles have been established.

  • TUV Austria’s top management is committed to ensuring impartiality.
  • All of the personnel of TUV Austria (either internal or external) or committee members who could influence the certification activities always ensure impartially.
  • TUV Austria Certificates are only issued following a review by an independent and impartial decision committee to ensure that no interest shall predominate.
  • TUV Austria does not certify another certification body for its management system certification activities.
  • TUV Austria does not offer (and has never offered) management system consultancy or any other form of consultancy to companies or individuals.
  • TUV Austria does not offer (and has never offered) an internal audit service to companies or individuals.
  • TUV Austria does not own or have any interest (financial or otherwise) in any other company that offers certification, management system consultancy, or internal audit services.
  • TUV Austria does not outsource audits to a management system consultancy organization, as this poses an unacceptable threat to the impartiality of the certification body.
  • TUV Austria and or any part of the same legal entity under its administrative control shall not:
    1.  Be the designer, manufacturer, installer, distributor, or maintainer of the certified product.
    2.  Be the designer, implementer, operator, or maintainer of the certified process.
    3.  Be the designer, implementer, provider, or maintainer of the certified service.
  • TUV Austria identifies all risks to its impartiality on an ongoing basis through its personnel records, e.g., their experience letters, etc. Any proposed risks associated with TUV AUSTRIA will undergo a risk assessment by the Impartiality Committee before that relationship being formalized.
  • TUV Austria does not have (and will not form) any relationships with companies that offer consultancy, internal audit services, or other services that can be construed as impacting the certification services provided by TUV Austria. Any proposed relationship between TUV AUSTRIA and any other company will undergo a risk assessment by the Impartiality Committee before that relationship being formalized.
  • Any current relationships with companies, organizations, and individuals will be assessed for the risks regularly to ensure that the relationship does not impact the impartiality of the certification process. The Impartiality Committee will review the risk assessment.
  • Individuals employed by or otherwise contracted to TUV Austria must document and record their current and past relationships with all companies. Any situation past or present which associates with the potential conflict of interest is declared by TUV Austria. TUV Austria will use the information to identify any threats to impartiality and will not use that individual in any capacity unless they can demonstrate that there is no conflict of interest. The Impartiality Committee will review the risk assessment.
  • TUV Austria does not allocate a member of staff or sub-contractor to a management system audit, review, and or certification decision where any past relationship has existed. Exceptionally and at the Operations Manager or Top Management discretion, an individual or subcontractor may be allocated to a management system audit where a past relationship has existed. Still, there has been no relationship for a minimum of 2 years. The Impartiality Committee will review the risk assessment.
  • TUV Austria ensures that activities of separate legal entities, with which the certification body or the legal entity of which it forms a part has relationships, do not compromise the impartiality of its certification activities.
  • TUV Austria takes appropriate legal action to respond to any risks to its impartiality arising from the activities of other persons, bodies, or organizations, of which it becomes aware.

We will review all employees at least annually to ensure that they remain impartial when conducting audits.

CEO

TUV AUSTRIA (BIC)