The primary focus of quality management is to meet customer requirements and to exceed customer expectations. The seven quality management principles are:
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management
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What is ISO 9001:2015?
ISO 9001:2015 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations be more efficient and improve customer satisfaction.
Is it very complicated?
No. ISO 9001 can seem difficult at first but the concepts behind the standard are very simple. The seven quality management principles are a good place to start and will be of great help when it comes to defining your quality management system.
Isn’t it the preserve of big business?
No. The standard can be used by any organization, regardless of size or type. While small companies may not have staff dedicated to quality, they can still enjoy the benefits of implementing the standard.
Will it help me increase my profits?
ISO 9001 can help bring financial benefits in a number of ways:
- Using ISO 9001 can increase productivity and efficiency, thus lowering the costs of an organization.
- Using ISO 9001 can improve customer experience, resulting in repeat business, increased sales and additional income for your business.
- Getting certified to ISO 9001 can enhance your reputation, attracting new customers to your organization.