The primary focus of quality management is to meet customer requirements and to exceed customer expectations. The seven quality management principles are: Customer focus Leadership Engagement of people Process approach Improvement Evidence-based decision making Relationship management Request a free quote so we can assist you getting certified.
What is ISO 9001:2015? ISO 9001:2015 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations be more efficient and improve customer satisfaction. Is it very complicated? No. ISO 9001 can seem difficult at first but the concepts behind the standard are very simple. The seven quality management principles are a